Our Refund Policy - MyStatsTutors.com

Our Commitment to Fair and Transparent Refunds

At MyStatsTutors.com, your satisfaction matters most. If you ever encounter issues with our tutoring or assignment help services, our clear and straightforward refund policy ensures you’re treated fairly. Explore how we protect your interests and make refund requests easy and hassle-free.

1. Introduction

At MyStatsTutors.com, we are committed to delivering high-quality tutoring and academic support services tailored to your needs. This refund policy is designed to ensure fairness and transparency, reflecting our dedication to customer satisfaction. We strive to resolve any concerns you may have promptly and equitably.

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2. Eligibility for Refund

You may request a refund if your experience meets one or more of the following conditions:

• Tutor Did Not Deliver as Agreed: If the tutor fails to provide the services as outlined in your agreement.
• Major Delay: If there is a significant delay in the delivery of your tutoring session or assignment help beyond the agreed timeframe.
• Technical Failure: If technical issues on our platform prevent you from receiving the service despite our best efforts to resolve them.
• Refundable Services: Refunds apply primarily to prepaid tutoring sessions, assignment assistance, and other advance-paid services that were not delivered as promised.

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3. Non-Refundable Situations

Please note that refunds will not be issued for:

• Late Cancellation or No-Show: Cancellations made less than 24 hours before the scheduled session or failure to attend the session without notice.
• Completed or Partially Used Sessions: Tutoring sessions or assignment help that have been fully or partially delivered.
• Change of Mind: Requests for refunds after the tutor has already commenced work.
• Incomplete Client Information: Failure to provide necessary materials, instructions, or information needed to complete the service.

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4. How to Request a Refund

To request a refund, please follow these guidelines:

• Timeframe: Submit your refund request within 3 days of the service date or delivery.
• Required Information: Include your order ID, detailed reason for the refund request, and any supporting documents or evidence.
• Contact Method: Send your refund request via email to support@mystatstutors.com or fill out our online contact form available on the website.

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5. Processing Time

• Once we receive your refund request, our team will review it within 3–5 business days.
• Upon approval, refunds will be processed promptly.
• Depending on your payment method and financial institution, it may take an additional 5–10 business days for the funds to appear in your account.

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6. Partial Refunds

Partial refunds may be granted in cases where:

• The tutor has begun work but was unable to complete the service.
• The refund amount will be calculated based on the portion of work delivered and time spent.
• Any fees for services rendered will be deducted accordingly.

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7. Dispute Resolution

If there is any disagreement regarding refund eligibility:

• We encourage open communication to understand the issue fully.
• Our management team will review all evidence and communications related to the case.
• The final decision on all refund matters rests with MyStatsTutors.com after careful consideration.

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8. Contact Information

For any refund inquiries or further assistance, please contact our support team:

• Email: support@mystatstutors.com

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Thank you for choosing MyStatsTutors.com. We value your trust and are here to support your academic journey every step of the way.